Bookmakers have the exclusive authority to void bets. As betting brokers, we cannot intervene in these decisions. Settlement is handled entirely by the bookmaker. We can only provide assistance for technical issues related to bet placement. Bets may be voided for reasons including, but not limited to, abnormal or suspicious betting patterns, or market inaccuracies affecting overall odds.
If you have any particular complaint please do not hesitate to contact us at support@madmarket.io and our agents will assist you further.