When a bet is with an unsettled status, we suggest that you wait for a little bit of time since settlement can take up to 48 hours. Edge is connected to many different bookmakers and exchanges which are having different settlement times, thus affecting the settlement time in general.
In any other situation, please provide us with the Bet ID and more information regarding the problematic bet on support@madmarket.io. We will review the status and inform you via email right away.